Take control of service quality!

Implementing a company-wide CRM solution can be time-consuming and extremely costly.

Metrum has developed a solution for service quality improvement (IQOS), combining the core functionalities of CRM with a user-friendly and efficient tool.

The workflow engine, modelled in this way, allows you to monitor the life cycle of your client events:

• Processing of client requests.
• Computerised real-time tracking of client orders: status, deadline, description, resources allocated.
• Time-management of a client event.
• Status updates and reporting allow you to maintain control.

All company employees involved in a client relationship know what they have to do and when they must do it.

Thanks to the IQOS solution, you can increase customer satisfaction with efficient management of your service quality!